The changes that have taken place over the past twenty-five years, and those ahead, demand a more professional, productive and profitable parts operation. To support the development of the parts management team,we have designed a series of training courses aimed at those charged with the responsibility of managing this segment of the dealers business. Parts Management-- Unit I consists of four elements presented during a two-day seminar.
The Principals of Management for the Parts Department
The Fundamentals of Accounting & Finance for Parts Personnel
The Operational Foundation
It is all About Customers
This Unit provides a broad base introduction to Parts Management for the 21st Century. It is intended for parts lead hands, instore sales lead hands, supervisors and managers. The material covers all of the management and operational disciplines required of a parts manager.
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September 21-22, 2004