The changes that have taken place over the past twenty-five years, and those ahead, demand a more professional, productive and profitable service operation. To support the development of the service management team, we have designed a series of training courses aimed at those charged with the responsibility of managing this segment of the dealers business. Service Management--Unit I consists of four elements presented during a two-day seminar
The Principals of Management for the Service Department
The Fundamentals of Accounting & Finance for Service Personnel
The Operational Foundation
It's All about Customers
This Unit provides a broad base introduction to Service Management for the 21st Century. It is intended for service foremen, lead hands, supervisors and managers. The material covers all of the management and operational disciplines required of a Service Manager.
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September 23-24, 2004