"The New Frontier"
Over the past ten years dramatic changes have taken place in the area of selling parts and service. To support these changes and further the development of this parts and service sales team we have designed a training course aimed at those charged with the responsibility of managing this segment of the Dealers business as well as the product support salesmen. Product Support Sales - The New Frontier--consists of four elements presented during a two day seminar.
The Fundamentals of Selling
The Foundation of Territory Management
Managing Customer Relationships
Customer Service Fundamentals
This Unit provides a broad base introduction to Selling Product Support for the 21st Century. It is intended for product support salesmen, customer service representatives, instore sales personnel, supervisors and managers. The material covers all of the management and sales disciplines required of a product support salesman.
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November 11-12, 2004