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Msliftyloader
England, United Kingdom
I have just returned home from a fab holiday with the girls to find an email from one of my colleagues saying that we (Linde) have just lost one of our major accounts, 400 + trucks to Jungheinrich and Mitsubishi, and by the sound of it deservedly so!. What the hell is going on? And more importantly what’s next?
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bill_reimundus
Essex, United Kingdom
Difficult to know why you lost a major account. One could argue that with the closure of Linde's Basingstoke manufacturing plant most spares will have to come in from abroad which could cause delays during downtime, but then Jungheinrich and Mitsubishi do not produce in the UK either and they don't seem to have much trouble with spares, etc. I do believe that Linde hurried the formation of its contract management department, which ran out of control, leading to heavy losses and staff defections.
lifter01
West Yorkshire, United Kingdom
Poor service probarbly. We took at 25+ truck contract off Linde due to lousy service, trucks being left down for days pm,s not beinng carried out etc.
johnr_j
Georgia, United States
Often one in sales hears the following statement. Once the first sale is made to a customers, it is the service departmemnt that keeps them coming back for more. Have An Exceptional Day!
powerlifter
united kingdom, United Kingdom
Dont worry msliftyloader il employ ya if linde go down, im looking for a good P.A or spanner carrier xx.A good engineer is a helpful engineer
DAVE160
yorkshire, United Kingdom
this just goes to show no mater how good your trucks are if the service is not there than you are out and one of your competitors are in . Downtime is the killer customers wont accept that a truck is going to be out of service no more. Manufacters have just hoped this will go away now they are going to lose customers. 400 trucks is a lot i bet jungheinrich and mitsubishi are lauthing all the way to the bank.
Herald
lancashire, United Kingdom
It won't be down to B'stoke they are only closing the production line,Parts,service,sales+training will still be there,does anyone know who the customer is?
Msliftyloader
England, United Kingdom
Dairy Crest is the customer, i understand that Jung and Mit will share the deal 50/50 which is a new one on me! I am told that the chaps fronting the deal for them are ex Toyota National Accounts. Have A Nice Day - Lifty xx
jon_b
Cheshire, United Kingdom
I think Linde will continue to lose good customers in this way, until they realise the error of their ways and start giving better customer service.
DAVE160
yorkshire, United Kingdom
Havent Carlsberg gone to Jungheinrich
Herald
lancashire, United Kingdom
Dairycrest are shutting sites and really struggling i would be surprised if they have 400 trucks left to replace,not a good customer,but all the same better to have it than not.
howhigh
Bedfordshire, United Kingdom
From my understandings Dairycrest and Carlsberg are not the only long term Linde accounts to have been broken by Jungheinrich recently - at least one more I know again due to service support and complacency
wilton
manchester, United Kingdom
you sound a bit tasty msliftyloader any chance of a date or can i come away with you and the girls next time
Msliftyloader
England, United Kingdom
Hi Wilton, Thanks for the offer but i am all done with guys at the moment, i just cant seem to find a fella who takes me serious! - i guess i must stop telling them who i work for! lol
Wayne
Ontario, Canada
daryl_j
manchester, United Kingdom
Hi guys not exactly the same subject but near enough earlier this year jungheinrich took the contract at dhl in doncaster from still not because of the poor service from the on site engineer because that was excellent but because of poor management from the dac managers that still took on and the cost cutting excercise was to get rid of the contracts managers so no more customer service.it happens then you die
towmotor
Ontario, Canada
conveyencer that was a nice lifttruck
wilton
manchester, United Kingdom
msliftyloader still not seen anything yet beginning to think your telling fibs
towmotor
Ontario, Canada
still in the game did u work for harveys
wilton
manchester, United Kingdom
no. one of the few that didn't but knew lot of the lads there
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